Frequently Asked Questions

How long does it take to receive an order?

Our average delivery times are 7 to 21 working days.

For some products, we deliver in less than a week.

To avoid high storage and labor costs, we work directly with our producers and therefore have no intermediaries. This allows us to offer you really advantageous prices compared to what you could get in a physical store.

In any case, if you do not receive your item within 60 days, we will refund you in full and you can keep the item when you receive it.

Where do we deliver and what are the delivery costs?

We deliver all over the world.
Delivery costs are OFFERED for any order from 50€ .

Otherwise, our delivery costs are €3.95.

Where are you from ?

Our company is entirely French. We ship our packages directly from our producers located in Asia and Spain.

Who delivers my item?

Your items are delivered through your local postal service.

What are the delivery times?

Items are delivered according to the terms and conditions of your local post office.

What happens if no one is home?

Don't worry, our items will be left in your PO box if they are small enough. Otherwise, your package will be left at your post office where you can collect it.

I have the wrong delivery address, what should I do?

Don't worry, if your order has not yet been sent, contact us immediately and we will be happy to update your information. Otherwise and in accordance with our General Conditions of Sale, once an order has been sent from our warehouse, no further modifications can be made.

There are items missing from my order, where are they?

We work with several suppliers, when you place an order, each supplier takes care of a particular product. If you order 5 different items, you will therefore receive 5 different packages and these will arrive at different times (some will be faster, others slower). On the other hand, if you order the same product 3 times, then they will all be sent in 1 package.

PAYMENT

Is your site secure?

This site is 100% secure. And to tell the truth, we could even say that it is 300%.

Here's why :

First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you of this).

Most sites only secure their “shopping cart” and everything related to order payment. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.

Finally, regarding payment, we use Paypal, Stripe and Coinbase which are the benchmarks in terms of security of Internet transactions.

In summary, ordering from LiliKdo is safe and secure.

What are the payment methods?

Currently, you can pay by credit card or via your Paypal account on our site. We do not accept bank checks, transfers or payment upon receipt.

RETURNS & REFUNDS

What happens if I am not satisfied with my product?

We offer a 100% “satisfied or refunded” guarantee!
If, for any reason, the product does not meet your expectations, you can return it to us within 14 days of receipt and we will refund you the full amount of the item as soon as it arrives with us.

However, all returned products must be in perfect condition and the return costs must be paid by you. Proof of postage must then be emailed to us as proof of delivery.

OTHER

Partnerships and sponsorship

We currently do not have any referral or partnership programs at this time. However, if you have any good ideas, please send them to us by email.

Still have questions?

If you still have any questions, you can contact us by email at serviceclient@lilikdo.com